Team Lead - Property & Casualty Insurance

Worcester, MA

Posted: 09/23/2024 Employment Type: Direct Hire Industry: Insurance Job Number: MM920340 Pay Rate: $50-55K

Job Description

Are you passionate about leadership and delivering exceptional customer service? We're seeking a Customer Service Team Lead - P&C Insurance for a homeowner insurance carrier who thrives in a fast-paced environment and excels at guiding teams to success!

Key Responsibilities:

Assist your Supervisor in maintaining service level and queue coverage
Take calls 20% of the time and support during peak times or special events
Provide real-time feedback, coaching, and development to agents
Host team meetings, review performance, and track important updates
Handle administrative duties: attendance tracking, adherence, and IT issue reporting

 

Job Requirements

Qualifications:

5+ years of experience, including 2+ years in a Team Lead role
2+ years of experience in personal lines insurance
Proven experience leading high-volume inbound call center teams
Strong communication, team-building, and ethics
Ability to manage multiple tasks and a commitment to problem-solving

Why Join Us?

  • Be part of a collaborative team environment
  • Help shape and develop future leaders
  • Work with a company that values growth and innovation

Bring your leadership skills and positive attitude to our team! Apply today with a copy of your resume for immediate consideration and take the next step in your career!

Meet Your Recruiter

Mildred Martinez
Director of Contract Search

Apply Online Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Worcester, MA

Ready to discover exciting job opportunities in the vibrant city of Worcester, Massachusetts? Join us in exploring a region brimming with growth potential and unique charm. From the majestic Worcester Art Museum to the exhilarating performances at the Hanover Theatre, this culturally rich area offers a blend of history and modernity like no other. Indulge in the local delicacies like the famous Worcester-style pizza, while catching a game of the Worcester Red Sox at Polar Park. Surrounded by lush parks and recreational areas like Elm Park and Green Hill Park, Worcester provides the perfect backdrop for a fulfilling career. Dive into our job listings and unlock a world of possibilities in this captivating city!