Team Lead - Property & Casualty Insurance

Worcester, MA

Posted: 11/15/2024 Employment Type: Direct Hire Industry: Insurance Job Number: MM920340 Pay Rate: $50-55K

Job Description

Are you passionate about leadership and delivering exceptional customer service? We're seeking a Customer Service Team Lead - P&C Insurance for a homeowner insurance carrier who thrives in a fast-paced environment and excels at guiding teams to success!

Key Responsibilities:

Assist your Supervisor in maintaining service level and queue coverage
Take calls 20% of the time and support during peak times or special events
Provide real-time feedback, coaching, and development to agents
Host team meetings, review performance, and track important updates
Handle administrative duties: attendance tracking, adherence, and IT issue reporting

 

Job Requirements

Qualifications:

5+ years of experience, including 2+ years in a Team Lead role
2+ years of experience in personal lines insurance
Proven experience leading high-volume inbound call center teams
Strong communication, team-building, and ethics
Ability to manage multiple tasks and a commitment to problem-solving

Why Join Us?

  • Be part of a collaborative team environment
  • Help shape and develop future leaders
  • Work with a company that values growth and innovation

Bring your leadership skills and positive attitude to our team! Apply today with a copy of your resume for immediate consideration and take the next step in your career!

Meet Your Recruiter

Mildred Martinez
Director of Contract Search

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