Are you passionate about leadership and delivering exceptional customer service? We're seeking a Customer Service Team Lead - P&C Insurance for a homeowner insurance carrier who thrives in a fast-paced environment and excels at guiding teams to success!
Key Responsibilities:
Assist your Supervisor in maintaining service level and queue coverage
Take calls 20% of the time and support during peak times or special events
Provide real-time feedback, coaching, and development to agents
Host team meetings, review performance, and track important updates
Handle administrative duties: attendance tracking, adherence, and IT issue reporting
Qualifications:
5+ years of experience, including 2+ years in a Team Lead role
2+ years of experience in personal lines insurance
Proven experience leading high-volume inbound call center teams
Strong communication, team-building, and ethics
Ability to manage multiple tasks and a commitment to problem-solving
Why Join Us?
Bring your leadership skills and positive attitude to our team! Apply today with a copy of your resume for immediate consideration and take the next step in your career!