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Operations Coordinator

Plano, TX

Posted: 04/09/2019 Employment Type: Full Time Industry: Management Job Number: A

Job Description

 

The Operations Coordinator provides administrative and clerical support and customer service to both internal and external customers.

 

Essential Duties and Responsibilities:

 

  • Manage and execute customer’s Purchase orders and proposals
  • Developing and issuing quotes
  • Assist the operations team in the execution of orders to ensure customer requirements are met
  • Must be customer oriented when entering and monitoring new customer orders and change orders
  • Ensures that customer’s PO agrees with what is quoted, and provides necessary supporting documentation
  • Update and distribute weekly reports as required
  • Processes necessary administration forms, OEM database, daily operations minutes, OEM credits
  • Supplies appropriate manuals and documentation as required by the customer
  • Interface with OEM’s and Transit Authority’s planning and purchasing departments
  • Resolves credit and return issues
  • Ability to work with internal and external customers
  • Assist in customer portal data updates
  • Oversee and implement the change order process
  • Forecasting material for OEM future requirements with Sales Input
  • Interface with internal groups to ensure customer needs are met and on time
  • Other duties as assigned

 

 

  •  3+ Years of Customer Service Experience in a Manufacturing Facility preferred
  • ERP/MRP system experience
  • Microsoft Office Proficient
  • Familiar with CRM tools (Salesforce)
  • Experience in Mass Transit industry is a plus

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent communication, and analytical skills
  • Must be detail oriented
  • A self-starter
  • Must possess excellent spelling and grammar skills
  • Ability to respond quickly to internal and external requests, multi-tasking

Education:

  • BS degree preferred

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