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IT Support Specialist

McLean, VA | Full Time

Post Date: 07/26/2018 Job ID: A Industry: Information Technology Pay Rate: $20 to $25/hr

Our client has an immediate need for an IT specialist (Help Desk Tier 1 & Tier 2) in their McLean, VA office.  The IT Support Specialist will need to manage projects and deliver solutions that have a significant technology component on time and meeting financial objectives through a disciplined approach to business analysis and project management. This includes both interdepartmental and cross-functional teams in all project phases from requirements definition and solution design to testing, deployment and end user training.

  • Provide 1st & 2nd level technical support (in person, via phone, remote) for all staff, members and visitors
  • Install, configure, maintain and troubleshoot a wide range of technical solutions relating to applications, system software, computer hardware, mobile devices (iOS and Android) and computer peripherals
  • Consistently record support activities in Help Desk ticketing system and follow up as necessary to ensure staff technology needs are met
  • Create, maintain and utilize base computer image for the initial installation and configuration of information technology hardware, software and peripherals used by staff
  • Perform user account administration, provisioning and file rights management for employee email, phone, file stores, network and application accounts in a 220 onsite user environment
  • Develop end user documentation for staff and technical documentation and training materials for IT team members
  • Provide basic VoIP support and escalate issues to VoIP provider as needed
  • Research technical solutions and escalate as appropriate and perform root cause analysis to proactively reduce or eliminate potential future problems
  • Contribute to planning and executing of projects, including performing project activities, providing status reports, and communicating effectively with stakeholders and management
  • Actively contribute to the maintenance (patches & updates) of a secure computing environment
  • Assist with staff moves/adds/changes



  • 2 years' experience in information technology experience requiring organization, prioritization, troubleshooting, confidentiality, timeliness, and working independently to successfully install, configure, maintain, and support Windows desktop operating systems and software
  • 1 year Minimum of one year of experience using Microsoft Exchange or other email package admin support
  • Microsoft Active Directory, Exchange
  • Working knowledge of ticketing service—Fresh Service
  • Bachelor's degree in MIS, Computer Science, or technology-related field or an equivalent combination of education and experience
  • Demonstrated proficiency with Windows 7, Microsoft Office applications, browsers, mobile devices
  • Demonstrated history of superior communication skills, verbal and written, with diverse personalities, technical competency levels, and cultures
  • Experience, and commitment to, providing exceptional customer service
  • Self-motivated and directed with a keen attention to detail
  • Ability to effectively prioritize and execute tasks
  • Physically perform essential job functions with or without reasonable accommodation

Rachel Amarti

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