Healthcare Customer Service Representative
Job Description
Job Overview
Are you ready to play a key role in a prestigious healthcare organization where your hard work and dedication can lead to incredible growth and advancement? We’re looking for a Call Center Specialist to join our dynamic team. If you’re passionate about healthcare, customer service, and making a real difference in people’s lives, this is the job for you!
As the first point of contact for our patients, you’ll be at the heart of our operations, delivering exceptional customer service, answering inquiries, and assisting with appointments, referrals, and more. Your expertise in medical terminology and professionalism will ensure smooth communication and top-notch care for our patients.
Position Details:
- Schedule: Full-time, first shift (8:30 AM - 5:00 PM) – with potential for overtime!
- Location: On-site only (no remote or hybrid options)
What You'll Do:
- Deliver exceptional customer service by helping patients with their needs efficiently, empathetically, and professionally.
- Use medical terminology to help patients understand their healthcare needs and navigate their options.
- Provide clear and effective communication over the phone, managing high call volumes with ease and courtesy.
- Handle data entry with accuracy to maintain updated patient records.
- Support multilingual patients
What We're Looking For:
- Experience with medical terminology – a background in a medical office is a plus!
- Proven success in customer service, with strong communication and interpersonal skills.
- Familiarity with data entry and computer systems; experience with call center software is a plus.
- Ability to assess patient needs, think critically, and provide the right solutions.
This is more than just a job – it’s your opportunity to join a respected healthcare team, advance in your career, and make an impact on the lives of those we serve. If you’re ready for a fulfilling role with room for growth, we want to hear from you!
Apply today and start making a difference!
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Fairhaven, MA 02719 (Preferred)
Ability to Relocate:
- Fairhaven, MA 02719: Relocate before starting work (Preferred)
Work Location: In person
Job Requirements
-call center experience
Meet Your Recruiter
Freda Sapong
Recruiter
With a diverse background in customer service, sales, and administrative support, I bring a unique perspective to the world of recruitment. My mission? To bridge the gap between exceptional talent and innovative companies.
Let's connect and explore how we can shape the future of your career together!