Natick, MA US
Position Description
Under the direction and supervision of the Practice Area Manager, provides a wide range of support to the H-2B team by prioritizing and monitoring work as well as evaluating results to meet the goals and objectives of the firm.
Supervisory Responsibilities
Manages daily aspects of the Case Managers, Paralegals, and Reviewers to ensure cases are pushed forward properly including identifying, communicating, and proposing solutions to issues
Provides leadership, coaching, counseling, and guidance to Case Managers, Paralegals, and Reviewers including assisting the Practice Area Manager with facilitating performance appraisals, conducting check-ins, and managing/addressing performance concerns
Assists with providing initial and refresher training to the H-2B team throughout the year
Duties/Responsibilities
Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency
Collaborates with the Practice Area Manager to assist with the following:
o Initial seasonality review
o Review of iCert docs/complicated support letters
o Review of complicated email responses
o USCIS petition review o In-country doc review
o Managing the in-country document process for large clients
o Prevailing Wage Determination (PWD) review Conducts client calls (non-legal and check-in’s) to ensure goals and needs are being met
Reviews and provides constructive feedback for roundtable edits
Performs final job order cross reviews
Monitors the automation dashboard to ensure all tasks in the queue are being completed
Performs other duties as assigned
Contributes to maintaining positive office morale
Acts as an ambassador for the mission, values, and standards of behavior of the firm
Education and Experience
Juris Doctorate Degree
2-3 years of supervisory or management experience
Knowledge of the mission, values, and leadership of the organization preferred
H-2B and/or PERM experience required