Position Overview
The Freight Brokerage Supervisor is responsible for overseeing and optimizing daily brokerage operations, ensuring profitability, compliance and efficiency in truckload pricing, carrier management and freight execution. This role requires a strong background in Truckload pricing (spot and contract), carrier compliance and market dynamics, with at least 5 years of experience in the trucking industry. The candidate will lead team of brokers, manage carrier relationships, and collaborate with sales to drive business growth while ensuring service reliability.
Key Duties and Responsibilities
Responsibilities include but are not limited to:
o Team management – oversee daily operations of the brokerage team, ensuring efficiency and profitability. Provide mentorship to brokers on carrier sourcing and negotiation techniques. Act as a point of escalation for load issues carrier disputes and service failures and foster a team-oriented environment ensuring collaboration between brokerage, sales and operations.
o Truckload Pricing and Market Strategy – develop and implement truckload pricing strategies based on market trends, seasonal fluctuations, and historical data. Utilize load boards, market intelligence tools and TMS platforms. Work closely with sales team to ensure pricing aligns with customer expectations while maintaining margins and analyze and adjust pricing strategies for contract and spot market freight.
o Carrier Compliance and Relationship Management – ensure and pre-approve all carriers meet safety, insurance and compliance standards before onboarding. Maintain strong carrier relationships to secure reliable capacity and competitive rates. Address carrier disputes and service failure with corrective action plans.
o Business Development and Process Improvement – collaborate with sales to develop new lanes and expand market reach, monitor freight market conditions and provide insights to the team to adapt strategies accordingly.
Benefits
o Medical insurance
o Dental insurance
o Vision insurance
o Company-paid life insurance
o 401(k) retirement plan with Company match
o Generous PTO structure
o Ancillary benefits: short/long-term disability
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Skills and Requirements
o Minimum 5 years of experience in freight brokerage, truckload pricing (spot and contract), carrier compliance and vetting, and market analysis
o Strong understanding of truckload, spot, contract pricing and market trends
o Proven experience in a brokerage team and managing carrier relationships
o Proficiency in Excel, TMS platforms, load boards and pricing platforms (DAT, Greenscreens), and compliance tools (GoHighway, SaferWatch, Macropoint)