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Customer Service Specialist

Dallas, TX

Posted: 04/25/2019 Employment Type: Full Time Industry: Customer Service Job Number: A Pay Rate: $12.00 to $14.00 /hour

This position is responsible for providing information to customer regarding various child care service transactions (determine eligibility, facilitate requests, etc) resolve problems, and discuss company services to educate and engage our families. Position will provide high-levels of customer service.

  • Answering incoming calls and facilitate walk in customers (help them in a professional and welcoming manner)
  • Research and assess customer needs (asking open-ended questions to obtain a clear understanding of what the customer might need to addition to what they are wanting
  • Determine and take appropriate action (this can be wait listing customers, transferring to other providers, and authorizing services)
  • Customer Service (educates, offer solutions, and be able to interpret federal and state policies/procedures to customers. Able to educate new customers coming into the program and being able to offer solutions for other relate issues customers could be facing like offering alternatives if they are not eligible, etc
  • Other duties as assigned (provide back-up support to other specialists and work special projects as needed
  • Education: High School Diploma or equivalent; Associate’s or Bachelor’s degree preferred along with any Child development current/prior experience
  • Experience: Must possess excellent customer service skills – 1+ years in customer service environment is required
  • Skills/Abilities: Comfortable handling large call volumes on a daily basis; work in a fast paced environment; strong computer skills-proficiency in Microsoft Word and Microsoft Excel required; able to work in a TEAM environment; possess efficient organizational and time management skills; able to problem solve using resources
  • Equipment used: computer, telephone headset, fax, scanner, and all office equipment

REPORTING TO: CUSTOMER SERVICE MANAGER

LOCATION FOR POSITION: EAST DALLAS-NEAR MESQUITE LOCATION OFF I-30

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