Position Title: Customer Service Representative
Location: Salem, MA Area
Schedule: Monday, Wednesday, Thursday, Friday (8-5) Tuesday (9-6)
Pay Rate: $18.00 - $20.00
Employment Type: Full-Time

Position Summary

We are seeking a professional and customer-focused Customer Service Representative to join our Credit & Collections team. In this role, you will serve as the primary point of contact for customers regarding account inquiries, payment arrangements, account balances, and billing concerns. The ideal candidate will possess strong communication skills, the ability to handle sensitive conversations professionally, and a commitment to delivering excellent customer service while supporting collection and account resolution efforts.

Key Responsibilities

• Handle inbound and outbound customer calls regarding account balances, payment inquiries, and collection-related matters.
• Assist customers with setting up payment arrangements and resolving outstanding account issues.
• Research and respond to customer questions regarding billing, payments, and account status.
• Accurately document all customer interactions and account activity in the company database.
• Maintain compliance with company policies and applicable credit and collections regulations.
• Process payments and update account information as needed.
• Work collaboratively with internal departments to resolve customer concerns and discrepancies.
• Meet established productivity, quality, and customer service metrics.
• Follow up with customers regarding payment commitments and account resolutions.
• Maintain confidentiality of customer and financial information.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service, call center, collections, or related experience preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Proficiency with Microsoft Office and data entry systems.
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Basic understanding of billing, payments, or collections processes is preferred.

Preferred Skills

• Experience in collections, accounts receivable, financial services, or credit operations.
• Knowledge of FDCPA regulations and collection compliance standards.
• Strong problem-solving and conflict-resolution abilities.
• Ability to negotiate payment solutions while maintaining positive customer relationships.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Career growth and advancement opportunities
• Ongoing training and professional development

If you are a customer-focused professional who enjoys helping people resolve account issues while delivering exceptional service, we encourage you to apply.