Customer Service Representative

Seasonal Customer Service opportunities for an international retailer in the Chicagoland area: 

• Provide customer-centric assistance via phone calls, email, or live chat interactions.
• Serve as the initial point of customer contact for issues within the organization. Problem-solve with customers to handle and resolve complaints.
• Provide information in response to inquiries about products, services, current sales/coupons, and order status.
• Maintain customer profiles, act as a product matter expert, and provide information about products, services, account information, and order status via phone, email, or live chat correspondence.
• Resolve customers' service concerns and escalate irate customers when appropriate
• Process returned packages or orders that need to be reshipped. 

Full Time and Part-Time + Overtime available for seasonal help September to December. Paid Training will be provided. 

• 2+ Years of Customer Service or Call Center Experience.
• Must possess strong listening skills, a professional telephone demeanor and the ability to interact effectively and tactfully with customers in a customer-focused contact center.
• Ability to work effectively in a team environment and maintain a positive attitude.
• Excellent communication skills, both verbal and written.
• Must be able to multi-task in a fast-paced environment, while maintaining a high level of accuracy and attention to detail.
• Must have a working knowledge of Microsoft Outlook and general knowledge of computer, phone system and other common office equipment.
• Must be able to adjust schedule based upon business needs during peak season(s), which includes being able to work overtime, if needed.
• Bilingual Spanish a plus, but not required. 
• E-Commerce Retail Experience a Plus.