Customer Service Representative

Naperville, IL 60565

Posted: 07/26/2023 Employment Type: Full Time & Part Time Available Industry: Customer Service Job Number: JCWPM726 Pay Rate: $17.00 - $17.50/Hour

Job Description

Seasonal Customer Service opportunities for an international retailer in the Chicagoland area: 

  • Provide customer-centric assistance via phone calls, email, or live chat interactions.
  • Serve as the initial point of customer contact for issues within the organization. Problem-solve with customers to handle and resolve complaints.
  • Provide information in response to inquiries about products, services, current sales/coupons, and order status.
  • Maintain customer profiles, act as a product matter expert, and provide information about products, services, account information, and order status via phone, email, or live chat correspondence.
  • Resolve customers' service concerns and escalate irate customers when appropriate
  • Process returned packages or orders that need to be reshipped. 

Full Time and Part-Time + Overtime available for seasonal help September to December. Paid Training will be provided. 

Job Requirements

  • 2+ Years of Customer Service or Call Center Experience.
  • Must possess strong listening skills, a professional telephone demeanor and the ability to interact effectively and tactfully with customers in a customer-focused contact center.
  • Ability to work effectively in a team environment and maintain a positive attitude.
  • Excellent communication skills, both verbal and written.
  • Must be able to multi-task in a fast-paced environment, while maintaining a high level of accuracy and attention to detail.
  • Must have a working knowledge of Microsoft Outlook and general knowledge of computer, phone system and other common office equipment.
  • Must be able to adjust schedule based upon business needs during peak season(s), which includes being able to work overtime, if needed.
  • Bilingual Spanish a plus, but not required. 
  • E-Commerce Retail Experience a Plus.

Meet Your Recruiter

JC Woodbury

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