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Customer Service Representative

McKinney, TX

Posted: 03/25/2019 Employment Type: Full Time Industry: Customer Service Job Number: A Pay Rate: $17.00 to $19.00 /hour

Purpose:

The Customer Service Representative (CSR) is responsible for interacting with our customers via telephone, email and voicemail to answer questions and resolve concerns. The CSR is responsible for providing timely, accurate and courteous assistance to customers and AHG internal service teams. This includes providing service and expertise of AHG products.

Duties and Responsibilities:

  • Handle telephone, email and voicemail inquiries regarding all areas of customer’s products or services
  • Provide information and transfer calls to external partners that service our customers
  • Initiate investigations and/or escalate issues on behalf of members to resolve concerns
  • Document and update member records
  • Develop and maintain a knowledge base of the evolving products
  • Adhere to all required policies and mandates
  • Work effectively with various AHG internal departments
  • Have flexibility with work schedule assignments
  • Special projects as assigned

 

Knowledge and Skills:

  • Previous experience in Call Center customer service
  • Previous experience in the healthcare/insurance industry
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Ability to build rapport with clients
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask
  • Basic proficiency in Microsoft Office applications
  • Typing/keyboard skills of at least 30 WPM
  • Requires excellent analytical and problem-solving ability, attention to detail
  • Strong organizational skills and deadline driven
  • Must be a motivated self-starter with a proactive personality who is able to work independently or with a team

Part Time Hours

Monday - Friday

10:00am - 2:00pm

Education and Work Experience:

  • High School Diploma, GED or equivalent experience required
  • Demonstrated keyboarding skills and ability to type during call transactions
  • 1+ years of experience or an equivalent combination of Customer Service education and experience

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