Job Title: Customer Service Representative
Job Type: Full-Time
Job Summary:
We are seeking a motivated, detail-oriented Customer Service Representative with experience using Microsoft Office applications. This role involves making and answering customer calls, processing orders, data entry, and providing administrative support. The ideal candidate is attentive to detail and is passionate about providing excellent customer service.
Key Responsibilities:
- Answer phones and provide professional customer service support
- Manage orders via phone, email, or online portal.
- Organize invoices for processing and payment
- Print UPS shipping labels and prepare documentation
- Coordinate freight scheduling to ensure timely and accurate delivery
- Maintain accurate data entry and order records
- Communicate effectively with internal teams and customers
- Multitask effectively in a cross-functional team environment
Qualifications:
- High school diploma or equivalent
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software
- Excellent organizational skills and keen attention to detail
- Self-motivated with the ability to work independently and collaboratively
- Reliable, outgoing, punctual, and adaptable to changing priorities