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Customer Service Representative (Bilingual Spanish)

New Rochelle, NY

Posted: 08/05/2019 Employment Type: Full Time Industry: Customer Service Job Number: A Pay Rate: $17.00 to $20.00 /hour

A successful International Consumer Goods company is seeking a Customer Service Representative to support processing sales orders, monitor shipping and invoicing and providing efficient, quality service as the voice of the brand!

  • Respond to incoming calls, voicemail, emails both for US and Canadian customers

  • Responsible for providing service and order processing to our external and internal customers to the customer’s satisfaction.
  • Providing support to the Direct Channel business units including FrancisFrancis technical support.
  • Run, review and act on department reports
  • Seeking bilingual Spanish (highly preferred)

Responsibilities:

  • Receive and process sales orders, service requests and RMA’s
  • Monitor for timely transmission, shipping and invoicing of all order types.
  • Update required customer information in CRM
  • Provide proactive and resolution driven customer service.
  • Demonstrate exceptional telephone, written and email manners and skills.
  • Provide support to Canadian customers via phone, chat and email
  • Actively participate in all up selling; crossing selling; branding efforts, programs and scripts

 

 

 

 

Describe the types of knowledge and skills necessary to perform the duties of the job.

  • Knowledge of CRM
  • Proactive customer service attitude
  • Excellent telephone and written manner
  • Min 2 years customer service experience in a high end contact environment; handling phone and email.
  • College degree preferred
  • Knowledge of Oracle Service Cloud CRM, JDE, Chat
  • Proficient in Microsoft software platforms

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