Customer Service Representative

Schedule: Monday–Friday, 7:00 AM – 4:30 PM
Pay Rate: $18–$21/hour 

Position Summary

A well-established service-based company is seeking a Customer Service Representative to serve as the primary point of contact for customers via phone, email, and in-person interactions. This role is responsible for providing excellent customer support by answering inquiries, scheduling services, updating accounts, resolving concerns, and conducting outbound follow-up calls.

The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced office environment.

Key Responsibilities

• Greet customers professionally in person and over the phone
• Maintain courteous and effective communication through phone, email, and mail
• Answer incoming calls and route them to the appropriate department or team member
• Resolve customer concerns by identifying issues, determining solutions, and ensuring follow-up until resolution
• Handle customer complaints through phone, email, mail, or online platforms
• Assist customers with placing orders, processing refunds/exchanges, and collecting payment details
• Input and update customer account information in the company’s internal scheduling/customer management system
• Cancel, upgrade, or adjust customer accounts as needed
• Educate customers on services, promotions, and special offers
• Support sales efforts by recommending services based on customer needs
• Conduct outbound calls including membership follow-ups, satisfaction check-ins (“happy calls”), and other customer outreach
• Maintain accurate documentation of customer interactions, accounts, and service records

Qualifications & Requirements

• High school diploma or equivalent required
• Minimum 1 year of office administration education or relevant work experience
• Strong computer skills, including Microsoft Word, Excel, and PowerPoint
• Experience with multi-line phone systems or ability to learn quickly
• Excellent phone etiquette and customer service skills
• Strong verbal and written communication skills
• Professional, friendly demeanor with strong interpersonal skills
• Ability to multitask, stay organized, and remain calm under pressure

Preferred Qualifications

• Experience working in a customer service, call center, dispatch, or scheduling environment
• Familiarity with CRM or scheduling software
• Sales, upselling, or membership-based service experience