Front Desk Customer Service Representative

Ludlow , MA

Posted: 11/12/2025 Employment Type: Contract to Hire Industry: Customer Service Pay Rate: $16.50

Job Description

Job description

Customer Service Representative
Location: Ludlow, MA
Pay: $16.50 per hour
Hours: Monday-Friday 10:30 AM – 7:00 PM

Job Summary:
We’re looking for a detail-oriented and reliable Customer Service Representative to join our team. In this role, you will handle a variety of customer inquiries in-person and over the phone, provide account support, process payments, and ensure accurate account maintenance in a fast-paced environment.

Key Responsibilities:

  • Handle inbound customer phone inquiries
  • Process account updates
  • Assist customers with account needs
  • Enter and maintain accurate customer data in the system
  • Work rotating weekends (one month on/one month off)
  • File applications and other related documents
  • Perform other duties as assigned by supervisor

Qualifications:

  • Strong communication and customer service skills
  • Basic computer and data entry proficiency
  • Attention to detail and ability to follow standard procedures
  • Customer service experience is a plus
  • Must be dependable and able to work required schedule

What We Offer:

  • $16.50 per hour
  • Consistent full-time hours
  • Supportive and team-oriented work environment
  • Training provided
  • Opportunities for growth and development

Apply Now to join a professional team committed to delivering excellent customer service!

Job Type: Full-time

Pay: $16.50 per hour

Expected hours: 40 per week

Benefits:

 

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Vision insurance

 

Shift:

 

  • Day shift

 

Ability to Commute:

 

  • Ludlow, MA 01056

 

Meet Your Recruiter

Stephenie Matavao
Senior Recruiter

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About Ludlow , MA

Ready to embark on a rewarding career in the vibrant Ludlow, Massachusetts area? Discover exciting job opportunities that await! Nestled in the picturesque Pioneer Valley, Ludlow offers a perfect blend of small-town charm and big city conveniences. With top-notch schools, scenic parks like Hubbard Park, and easy access to downtown Springfield's attractions including the Basketball Hall of Fame and Symphony Hall, Ludlow is a gem for job seekers. Indulge in delicious Portuguese cuisine at one of the local eateries or catch a show at the historic Iron Horse Music Hall. Join our team today and embrace a career in Ludlow filled with growth, culture, and endless possibilities.