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Customer Service – Call Taker

Fitchburg , MA

Posted: 04/10/2019 Employment Type: Full Time Industry: Customer Service Job Number: A Pay Rate: $12.00 to $13.00 /hr

Customer Service Rep/Call Takers needed in Fitchburg, MA. Contact me immediately and forward your resume!!

We are currently seeking Customer Service Reps/Call Takers to assist our customers and handle requests for services or assistance. No Sales or Telemarketing!

General description:
• Answers high volume of inbound calls
• Handles requests for services or assistance
• Additionally, performs clerical duties such as typing, data entry, proofing, filing, binding, faxing, shredding, mail date stamping and distribution, photocopies and fulfills other general office support responsibilities.

What is offered:
• Hours are Mon-Fri 8:00am-4:00pm for training, 9:00am-5pm thereafter with overtime available
• Business Casual Environment, centrally located

Qualifications:
• Call center or high-call volume call experience; or customer service related experience desired.
• Strong customer service, communication, interpersonal, clerical, time management, and organizational skills.
• General knowledge and use of basic office equipment and computers; proficient in Microsoft Office, Internet, and Email use.
Bilingual in Russian or Spanish is also a plus, but not necessary

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