Boston, MA US
The purpose of the Community Manager I is to enhance the client experience by servicing clients, providing operational and administrative support to clients and the center team.
Duties:
· Be physically present at the center to provide client support. Be able to answer questions and responses to all clients and manager.
· Prepare for client inquiries by studying products, services and customer services processes.
· Answer all inbound phone calls for clients, sales and the company by directing callers as appropriate. Take care of any client requests that come in by phone.
· Greet and direct visitors with a hospitality forward mindset.
· Receive, sort and forward incoming mail and packages for clients.
· Coordinate the pick-up and delivery of mail services.
· Assist in ordering, receiving, stocking and the distribution of office and café supplies.
· Assist in the management of client onboarding.
Education/Experience:
· Associates Degree or equivalent, Bachelors Degree in Arts or Sciences preferred.
· Minimum of 6 months experience in an office environment in a similar.
· Experience in restaurant, hotel, retail or other hospitality experience highly desired.