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Community Liaison

Baltimore, MD

Posted: 09/14/2018 Employment Type: Direct Hire Industry: Other Job Number: A

The Community Liaison is responsible for managing the relationships with the Connector's partner organizations, scheduling outreach events throughout the Central and Midwest Regions, and serving as the liaison to Maryland Health Connection's Marketing Department. The Community Liaison will also develop relationships with the producer community and strengthen ties with the Application Counselor Sponsoring Entities.


The primary responsibilities for this position are:

  • Participate in training and successfully pass certification to be a Certified Navigator (required for continued employment)
  • Participate in continuing education training sessions and certification maintenance
  • Track and respond to outreach requests for Central and Midwest Regions
  • Actively solicit outreach opportunities in areas identified as having high rates of remaining uninsured
  • Manage outreach calendars and work with Team Leads to assign staff members to events
  • Work closely with the Marketing Manager to plan and execute enrollment events
  • Provide support at Connector Program events and at large Maryland Health Connection events
  • Coordinate distribution of materials to partner organizations
  • Monitor outreach supplies and work with Marketing Manager to purchase materials
  • Pack outreach bags and coordinate bag retrieval and drop off with scheduled Navigators
  • Research best practices for outreach and new methods to better reach communities and the uninsured
  • Train new navigators in outreach best practices
  • Serve as primary liaison with MHBE's Marketing Department for Open Enrollment events, outreach events, DLLR presentations, and Maryland Insurance Administration events
  • Represent the Connector Program in phone conferences and in-person meetings with MHBE's Marketing Department
  • Represent company at speaking engagements
  • Work with Team Leads to prepare and maintain Memoranda of Understanding and Standard Operating Procedures for navigator placement
  • Manage relationships between the Connector Program and certified brokers
  • Manage relationships between the Connector Program and Application Counselor Sponsoring Entities in the region
  • Serve as a backup for social media and website posting




Requirements & Experience:

  • Associate's Degree required. Bachelor's degree preferred
  • Certified as a Navigator by the Maryland Health Benefit Exchange (preferred)
  • Deep knowledge of the Affordable Care Act and the importance of community partners in reaching the uninsured
  • Excellent organizational skills
  • Proven ability to meet deadlines
  • Ability to comprehend and manage documentation in multiple databases
  • Ability to problem solve
  • Proficient in MS Word, Excel, PowerPoint and Outlook
  • Positive attitude in work duties and interactions with peers, clients and partners
  • Ability to communicate well in writing, via phone, and face-to-face with professionals and clients
  • Excellent customer service skills and ability to remain calm under pressure
  • Ability to work in remote locations with little supervision
  • Access to reliable transportation and ability to travel throughout the region
  • Ability to work non-traditional hours

Physical Requirements:

  • Ambulate 3 blocks or more
  • Key data
  • Sit for extended periods
  • Lift at least 15 lbs.

Rachel Amarti

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