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Client Success Manager

White Plains, NY

Posted: 07/29/2019 Employment Type: Full Time Industry: Management Job Number: A Pay Rate: $75,000 - $90,000 /year

A dynamic, fast-growing FinTech start-up is seeking a Client Success Manager to join one of their fastest-growing teams! Supporting the post-sale customer experience, the Client Manager will work with a diverse multinational client base across various industries and geographic areas!

Responsibilities:

  • Demonstrating on-going value in driving client delivery and happiness, acting as a trusted adviser
  • Identify and work with sales on opportunities for account expansion.
  • Discover customer pain points, advocate for them internally and work collaboratively with the sales, product and data teams to achieve customer success goals and contribute to overall company objectives.
  • Conduct account reviews, risk assessment and due diligence while developing the renewal strategy
  • Negotiate renewal contracts and effectively close renewal transactions,
  • Accurately forecast renewal opportunities and close dates.

 

Qualifications:

  • 2+ years of relevant experience (preferably customer success/account management/renewals/sales experience from a SaaS, software or solution selling industry
  • Ability to quickly establish relationship and credibility with senior-level executives
  • Proven track record of sustaining and growing complex relationships including closing the renewal, having owned and exceeded a quota
  • High energy service ethic, a positive attitude and the desire to go “the extra mile” for both clients and teammates

 

Benefits & Perks:

  • Competitive Pay and Benefits – Base Salary plus Commission
  • Great team culture
  • Unparalleled experience as part of one of the most advanced teams in the world, with opportunities to be recognized and to build valuable skills and grow your career.

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