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Client Success Manager

Tarrytown, NY

Posted: 09/27/2019 Employment Type: Full Time Industry: Management Job Number: A Pay Rate: $75,000 to $85,000 /year

One of the fastest growing B2B startups in the United States is looking to add a Client Success Manager to their Client Services Team! As part of the team, you will be responsible for the post-sale customer experience for the fast-growing customer base.

Job Responsibilities:

  • Establish enduring client relationships with senior decision makers at client forms by demonstrating on-going value in driving client delivery and happiness
  • Act as a trusted advisor to your clients while effectively managing their post-sales experience through strong relationships and project management skills
  • Serve as the point of contact for clients and work with them to resolve any issues which may prevent contract renewal
  • Conduct software implementation, training and technical support
  • Conduct account reviews, risk assessment and due diligence while developing the renewal strategy
  • Accurately forecast renewal opportunities and close dates

 

  • At least 2 years of relevant expereience(preferably from a SaaS, software or solution selling industry)
  • Experience in renewing a portfolio of existing customers
  • Proven track record of sustaining and growing complex relationships; including closing the renewal and having owned and exceeded quota
  • Excellent communication and presentation skills
  • Strong organizational skills with the ability to handle multiple high-volume projects simultaneously
  • A passion for customer satisfaction with a high energy, positive attitude
  • Possesses the desire to go the "extra mile" for both clients and teammates

Our client offers a very competitive salary, great commission plan and benefits. They have a great team culture and believe in training and development for all of their employees in order to improve performance and overall morale.

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