Call Center Representative

Worcester, MA

Posted: 05/19/2023 Employment Type: Contract to Hire Industry: Customer Service Job Number: GLM0519 Pay Rate: $16.50-$17.50

Job Description

Our client based in Central MA is looking to add Call Center Representatives to their company.

In this role:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

Job Requirements

Must have 1 year of call center experience

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