Area Manager

The Area Manager supervises and facilitates cleaning operations for customers in an assigned 
territory. S/he is responsible for planning, directing crew members and overseeing 
subcontractors to ensure performance expectations are met. Develops and maintains 
professional working relationships with all clients in accordance with their contracts.

• Responds to customer requests with sense of urgency; resolves customer complaints; 
builds strong relationships with all accounts; attends key account meetings with 
contractors.
• Confers with customers and subcontractors to evaluate and provide improved and 
expanded services in area. Identify areas for improvement and innovation.
• Provides day to day leadership, supervision, development, and training to employees.
• During visits monitor/maintain AA owned equipment (distilled water in batteries if 
needed, oil in burnishers if needed, record all hours).
• All accounts - complete weekly visit form on Pronto app, no less than 8 visits per day. All 
stores must be visited bi-weekly.
• Meet regularly with store management. It’s important to follow up on any opportunities 
your customer mentions. 
• Create wet work and out-of-scope project plans
• Assign all project work to proper contractor on Google calendar and in WhatsApp group. 
Include full project description, work order, dates, and all needed data.
• Secure approved work orders for all out-of-scope work
• Take inventory of chemicals and supplies during visits. Order all needed chemicals and 
supplies with store manager.
• Be proactive and address all visible issues before customer complaints.
• Respond to phone calls, emails, and all other means of communications promptly.
• Be available via phone 24/7 including weekends and holidays. 
• Be prepared to discuss the status of all accounts in your book of business during daily 
conference calls
• Travel within New Jersey, Pennsylvania, Delaware, Maryland 80% of the time using 
company car including weekends when needed
• Present a professional image of the company to promote its goals and objectives
• Be available for work overnight shift when necessary
• Work with contractors to complete work schedules