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Process Improvement Manager

Soutborough, MA | Full Time

Post Date: 06/20/2018 Job ID: A Industry: Legal

Job Duties:


  • Manage a team of 5-10 Paralegals and Operations staff
  • Coordinate with Attorneys, Practice Area Managers, Paralegals, and the Operations team to ensure that work is completed prior to deadlines assigned by the manager
  • Supervise the preparation of cover letters, seasonality arguments, and other documentation for seasonal visa petitions
  • Closely monitor all internal and external deadlines within the practice area
  • Assist Practice Area Manager in managing the workflow and work product of Paralegals and Junior Paralegals as well as reviewing work product and providing edits and feedback to the Paralegals and Junior Paralegals
  • Act as a liaison between the practice area and the operations team, communicating with the team members with regards to workflow
  • Review supporting documents provided by clients and ensure that they contain the required information, make edits where necessary
  • Correspond with clients regarding case status and non-legal questions involving their cases (ex: what additional documents are needed/case status/etc.);
  • Maintain an overall knowledge of protocols and best practices
  • Identify and suggest process improvements on an ongoing basis.




  • Bachelor’s Degree is required
  • 3 years of management experience is a must

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