Gaithersburg, MD | Full Time
Our client has an immediate need for multiple NOC Professionals for our Network Operations Center headquartered in Gaithersburg, Maryland. The NOC professionals will need experience working in a fast-paced and challenging environment, supporting a wide range of satellite communications products, services, infrastructure incorporating very small aperture terminal (VSAT), airborne ISR/COTOM, teleport and mobile satellite services for mission-critical applications.
Responsibilities include, but are not limited to the following:
Tier one/two professional
Will work directly with our customers to solve problems, as well as using our state of the art network management tools to monitor and maintain our secure, mission-critical networks.
Excellent interpersonal skills and demonstrate your ability to communicate complicated issues to our customers and summarize findings in trouble tickets and emails.
Team player who collaborates closely with NOC peers as well as other senior tier engineers and management staff
2-4 Years of Technical support, IT support or Call Center environment
Experience with VSAT terminals
IP Networking concepts and skills
Bachelor's Degree in Computer Science, Electrical Engineering, or equivalent Military experience and training
Fluency in Spanish or French a plus
Secret Cleared or Clearable
Paid shift differential
Will be working Panama Shift Schedule--24/7 Shift Coverage. This is a slow rotating shift pattern that uses 4 teams and two 12-hr shifts to provide 24/7 coverage. The working and non-working days follow this pattern: 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off.
Location: Gaithersburg, MD
** Successful candidates must have the following background and skills:
• Experience with VSAT equipment to include set up, commissioning and troubleshooting (iDirect, Comtech, Newtec desired)
• IP Networking; basic configuration and troubleshooting of routers and switches
• Familiarization with computer operating systems such as Linux and Windows
• Experience with COTS NMS tools (eg. Solarwinds, HP Openview, PRTG)
• Ability to work independently with little supervision
This position requires working multiple shifts and is compensated accordingly.