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Customer Service Representative - Bi-lingual English-French

Dallas, TX | Full Time

Post Date: 05/15/2018 Job ID: A Industry: Customer Service

Local growing company is seeking positions for a bi-lingual English-french speaking.  

Job Summary & General Duties:

  • Handling inbound customer service phone calls regarding orders, account information, product questions, compensation plan questions, promotions, incentives, and other customer service related information
  • Maintaining an 80% QA average or higher
  • Maintaining good standing Inbound Call Productivity
  • Maintaining good standing in Attendance
  • Additional responsibilities include miscellaneous projects and assignments as necessary for the department.

 

Primary Responsibilities:

  • Orders/Tracking
    • Processing
    • Resolving customer/Distributor order issues (Shipping, Warehouse, Quality)
    • Verifying order information
    • Voiding Orders
  • Distributor Accounts
    • Enroll new Distributors
    • Provide Compensation Plan information
    • Provide initial Distributorship information (website login, verify sponsor, contact phone numbers)
    • Verifying account information (volume, compensation, forms received, upline/downline, etc)
    • Updating account information (sending/ receiving appropriate documentation as needed)
  • Customer Accounts
    • Enroll new Preferred Customers and Register Retail Customers
    • Assist with Account Specific Inquiries
  • Products
    • Provide product information (corresponding w/R&D as necessary, referring to online FAQ’s/Product pages, emails from management/R&D)
  • Website/Distributor Site
    • Assist with online ordering
    • Assist with account setup/editing
    • Assist in finding various information online
  • Department Responsibilities
    • Scan documents as required by document retention policy
    • Communicate with management to provide solutions on escalated situations
    • E-mail information as needed within and outside of the department

 

  • Basic computer operating skills
  • Basic software skills for: Outlook (email), Microsoft Office (Word and Excel). Alice2K (AdvoCare software), Internet Explorer, CISCO Agent software
  • Basic phone operating skills for answering, transferring, and conferencing calls
  • Outstanding phone etiquette and proper grammar
  • Ability to read and interpret documents such as instructions and procedure manuals
  • Ability to speak and communicate effectively
  • Excellent written skills
  • Good problem solving and analytical skills
  • Ability to work independently as well as in a team environment
  • Must be able to work hours scheduled with some flexibility
  • Requires a GED or High School Diploma, some college preferred
  • Ability to make decisions on escalated situations
  • Requires six months minimum customer service experience, preferably in a call center environment

FOR CONSIDERATION PLEASE APPLY ONLINE !

Renee Mesecher


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