Sterling, VA | Full Time
Our client is currently looking for multiple Customer Service Coordinators for their busy office. This position coordinates and serves as a single point of contact for residential homeowners during the transfer of household goods from origin to destination. This position is the liaison between the sales representative operations and the customer, coordinating all aspects of the residential move to ensure high-quality service delivery. The Customer Service Coordinator interacts with several service areas within the organization, including Dispatch, Operations, International, Claims, Sales, etc. to ensure that all relocation activities are performed in accordance with contractual and industry guidelines.
Serve as the single point of contact of communication for the customer
Maintain communication throughout the move process with customer, driver, dispatch, and operations
Obtain and maintain all necessary information and data to ensure an efficient and timely relocation for the customer
Alert appropriate parties to any changes, modifications to schedule, etc.
Ensures file content is complete and accurate
Provide education and information to customers as needed on the move process
Collect and ensure all monies have been paid in full and accounts are in good standing
Serve as a gate keeper and/or quality assurance step for the sales team
Communicates directly with the client to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system
2-3 years in a customer service environment
Stellar customer service follow up, communication and administrative skills
Strong attention to detail
Proven proficiency in Microsoft Office Suite
Ability to work in a fast-paced, multi-tasked and electronic environment