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Bilingual Customer Service Representative

Plano, TX | Full Time

Post Date: 07/13/2018 Job ID: A Industry: Customer Service Pay Rate: $16-$17/hour

Bilingual French Customer Service Representative

$16-$17/hour

Monday-Friday

Flexible on shift times

Job Summary

We are looking for motivated French speaking individuals to start a customer service position with a well known company. You must be completely fluent in French as well as English. You will be handling inbound customer service phone calls regarding orders, account information, product questions, compensation plan questions, promotions, incentives, and other customer service related information.

Job Responsibilities

-Maintaining an 80% QA average or higher

-Maintaining good standing Inbound Call Productivity

-Good standing attendance

-Enrolling new customers and register retail customers

-Resolving customer/distributor order issues

-Verifying and updating account information

Knowledge and Skills

-Basic computer operating and software skills (Outlook, Word, Excel, Internet Explorer)

-Basic phone operating skills for answering, transferring, and conferencing calls

-Ability to speak and communicate effectively with proper grammar and phone etiquette

-Good problem solving skills

-Requires high school GED, some college is preferred

-Requires six months minimum customer service experience, preferred call center experience

Job Type: Full-time


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