BILINGUAL Buyer Support Customer Service

Chicago, IL | Full Time

Post Date: 02/13/2018 Job ID: AL76 Industry: Customer Service

All candidates being considered for this role MUST be fluent in another language.

This position is strictly a customer service role, there is absolutely NO SALES.

Primary languages the client is seeking are:

Arabic, French, Mandarin, Polish, Russian, or Spanish speakers.

**We are open to candidates with other language skills that are not listed above as well.

Responsibilities:

  • Answer inbound phone calls 50+ daily
  • Perform outbound calls as needed
  • Assist both US and international buyers with registration process
  • Resolve interdepartmental issues between buyers and corporate
  • Verify customer documentation
  • Review and process invoices
  • Scan and file all customer documentation as needed
  • Assist in maintaining customer relationships

Requirements:

  • Analytical skill set
  • Ability to read, write and speak in English as well as another language
  • Excellent Microsoft Office skills (Excel, Outlook and Word)
  • Associates degree or above is highly PREFERRED

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