Bilingual Benefits Representative

Dallas, TX | Full Time

Post Date: 08/08/2017 Job ID: MC341 Industry: Other

Local growing company is seeking a bi-lingual Benefits representative who will be a great part of customer success! 

Primary Responsibilities

  • Direct responsibility for customer service delivery in a call center environment
  • Coordination of annual and ongoing eligibility/enrollment for client clients health and welfare benefit programs
  • Responsibility for coordinating monthly eligibility audits
  • Responsibility for maintaining confidential records and ensuring privacy practices are maintained
  • Ability to interface with client’s vendors to troubleshoot issues/enrollments
  • Maintain data base for clients inquires (phone/email)
  • Other assignments as required

 

 

 

 

Basic Requirements   

  • Associate of Arts degree in business or equivalent education and/or experience
  • Strong working knowledge of employee benefit programs desired
  • Prior customer service experience desired
  • Organizational and time management skills to prioritize heavy workloads and meet time sensitive deadlines
  • Above average communication skills; verbal, written, and interpersonal skills to interact with associates and clients at all levels of responsibility
  • Proven ability to think through processes and problem solve
  • Strong computer skills
  • Ability to understand and anticipate the customers needs
  • Has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
  • Self directed/Self starter  with an eye for detail
  • Handles confidential information in the best interest of both customer and company

 

 


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